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THE DISTRIBUTION COMPANY

Refund Policy

A Legal Disclaimer

At The Distribution Company, we’re committed to providing meaningful, culture-forward event experiences for our community. Below is our policy regarding ticket, RSVP, and merchandise refunds.

Event Tickets & RSVPs

All ticket sales and RSVP deposits are non-refundable, unless the event is canceled by The Distribution Company or our official partners.

In the case of:

  • Event Cancellation: You will receive a full refund to your original payment method within 5–7 business days.

  • Event Rescheduling: Your ticket or RSVP will automatically transfer to the new date. If you are unable to attend the rescheduled date, you may request a refund up to 72 hours before the event.

No refunds will be issued for no-shows, late arrivals, or dissatisfaction with the performance lineup, as all events are final sale.

Merchandise

We accept returns or exchanges on physical merchandise only if:

  • The item arrived damaged or defective

  • You received the wrong item

To qualify, you must contact us within 7 days of delivery and include your order number, photos of the item, and a description of the issue. Items must be unused and in original packaging.

We do not offer refunds for sizing issues or buyer’s remorse.

Refund Process

To request a refund or return:

  • Email us at [connect@thedistributioncompany.com]

  • Include your full name, order number, and reason for the request

  • Refunds (if approved) will be processed within 7–14 business days

Please note: Transaction and service fees from third-party platforms (e.g., Eventbrite, Stripe) may not be refundable.

Final Notes

All of our events are rain or shine unless stated otherwise. We reserve the right to refuse refund requests that do not meet the criteria above.

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